Our Returns Address
Brilliant Inc Ltd
Returning items is very easy we operate a ‘if it doesn't look Brilliant return it ‘ policy; If you are not satisfied we are happy to offer an exchange or refund on your jewellery within 14 days (for free within the UK).
Please follow the returns guidelines below and once the items are received in perfect condition in the original packaging your refund will be issued within 14 days. Please note the delivery charge is not refundable.
Bespoke designs and special orders cannot be exchanged or returned under any circumstance. Your statutory rights are not affected.
WHEN ORGANISING THE JEWELLERY TO BE RETURNED WITHIN THE UK
Place the jewellery in its original packaging, please note all jewellery must be returned to us unworn with any tags attached. Please be aware if the jewellery is returned worn or damaged it will not be eligible for a refund or exchange.
Returning New, Unused Product - You may return new, unworn or unused products within fourteen (14) days from the date on which the products were shipped to you.
Please note however you if choose to return your item to us, the item remains your responsibility until it is received by the warehouse.
1. Please tick the box next to the item(s) you are returning on your returns form and please make sure that you include this form with your returned items.
2. Package your order securely.
3. Contact us to arrange the return
• EUROPE & THE REST OF THE WORLD RETURNS GUIDELINES
Place the jewellery in its original packaging. Include the returns note. We recommend using tracked post or local courier e.g. DHL, FedEx. Label the envelope clearly. You are responsible for any carriage costs incurred in returning your jewellery. There is a Delivery Note and Returns Form. To return items to us:
1. Complete the Returns Form and include in the package.
2. Address your parcel to the address on the Returns form.
3. Post the package.
If you do not have a Returns Form please contact Brilliant Inc Customer Service team by emailing firstname.lastname@example.org
Please note however you choose to return your item to us, the item remains your responsibility until it is received by the warehouse.
EXCHANGING YOUR JEWELLERY
We are happy to offer an exchange on your jewellery within 28 days. Please follow the returns guidelines including a note with details of the product you are exchanging to. Once the items are received in perfect condition we can process the exchange for the item of your choice. Contact us to help you choose something else at email@example.com or tel. 0207 259 9555.
RETURNING A GIFT
Please follow the returns guidelines and email us at firstname.lastname@example.org and we will be happy to exchange your gift for something else once within the normal returns guidelines.
FAULTY GOODS RETURN
In the unlikely event that your jewellery is delivered faulty please follow the returns guidelines. Once received it will be inspected by head office. Please note that any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty.
A repair service free of charge is available up to 14 days on all jewellery.
Outside of this we offer a chargeable repair service if the piece is in a repairable condition and are happy to offer a quote. We will replace a missing stone complimentary and charges cover the cost of our jewellers repairing the item. We offer a replating for all metals and also resizing. We are happy to provide a quote.
Please email our customer service team email@example.com