FAQ's | Frequently Asked Questions
Shopping with Brilliant Inc
Brilliant have the finest simulated diamonds in the world set in precious metals. Brilliant jewellery is hand set by master craftsmen and every product is polished and checked meticulously in our boutique store, in Chelsea. Our stones are guaranteed to retain their brilliance and fire for a lifetime. Experts agree that they are indistinguishable from natural diamonds to the naked eye.
Can I have my jewellery delivered today?
A courier can be arranged for same-day dispatch for payments received before 12 noon, providing your item is in stock, within the London area. Please call customer service for more information on +44 (0) 207 259 9555 or contact us for more information.
What are your delivery charges?
Expect to pay £8.00 (UK mainland). More*
What is your policy for returns and exchanges?
Exchange or return within 14 days. More*
How long does it take to ship my order?
We offer express delivery as standard, allow 1-2 working days; for more information see our Delivery Information
Is VAT charged online?
VAT is included in the price you pay, there are no hidden extras.
Which payment methods do you accept?
We accept Mastercard, Visa-Debit, Visa-Credit, Electron and Paypal.
What is the return policy?
We have a policy that if it doesn't look Brilliant then simply exchange or refund within 14 days, according to our policy; for more infomation on our Returns Policy, please see our Returns Information
Your Jewellery Questions Answered
Are your stones diamonds?
Brilliant stones are indistinguishable from diamonds with the naked eye. Brilliant stones are simulated diamonds developed using state-of-the-art technology. Stones are expertly cut with fine diamond precision which gives them the fire and brilliance of a natural diamond. More*
How do I measure my ring size?
See our ring size guide. More*
How do I clean my jewelllery?
See our jewellery care page. More*
What kind of metals do you use?
We use 9k, 14k, 18k gold, sterling silver and gold vermeil. More*
Why should I register an account with Brilliant?
Register with us and received our fabulous newsletter. You'll receive the latest collections, style guide, product information and offers. More*
Can I order from overseas?
Yes, you can from overseas. More*